Mary Kay Virtual Assistant Service FAQ

How do I pay for the service?
We have an ALL ELECTRONIC payment system.  We accept only credit cards and debit/check cards for payments.

Is there a set up fee?
Yes, the fee is $25.

Why is the fee higher for Canadian directors?
The price listed includes postage and unfortunately, postage mailed from the U.S. to Canada is more expensive.  In addition, gathering reports from the Canadian system is much more time consuming with many adjustments having to be made.  The time it takes for this extra work and the postage increase calls for an increase in price for Canadian directors.

When will I be billed for the service?
The set up fee and the first month's service fee will be immediately charged to your credit card.  Then just the service fee each month on the 25th of the month.

When can I sign up for the service?
Before the last day of the month to be on the service for the next month.  For example, by April 30 to be in the mailing rotation for May.

Will I receive some type of notification that you have mailed the correspondence?
Yes, each month you will receive a notification email that your mailings have gone out.  Mailings are based on reports as of the end of the previous month.

Can I skip a month and not use the service?
No.  However, if you find you cannot continue with the service, you can cancel at anytime before your credit card is billed for the next month's service.  

IMPORTANT:  If you fail to contact us before 9:30 p.m. CST on the 24th of the month that you want to cancel, you cannot receive a refund.  Since your credit card will be billed automatically on the 25th of each month, we must receive your cancellation email the day before by our COB (9:30 p.m. CST).

What if I stop using the service and want to return.  Do I have to pay the set up fee again?
Yes. 

I like the Try Me Service.  Can I switch to use other mailings instead of the 3 listed?
No, only the 3 listed are available for the Try Me Service.

If I decide to upgrade from the Try Me Service to the Basic, will I have to pay an additional set up fee?
No.

I don't completely understand the service options, can you explain them?
You will choose, for your basic service, 6 mailings.  Then if you want to include more mailings, you can add what you need.

As an example:  If you have a unit of less than 50 members, your service cost would be $65 for 6 mailings.  Then if you want to upgrade to the Prestige Service, that would be an additional $35 for 4 more items added to the basic service. 

Then if you want to have the top service of Elite, you 5 additional services for and additional $35. 

To get all the mailing items for an additional $35, you'll have to sign up for the Imperial Service.

I don't have a problem with the basic service each month, but some month's I'd like to skip the options I've chosen.  Can I do that?
No.  Whichever options you sign up for will be billed and provided each month.  

Is there a minimum period that I have to use for the service?
No.  The service is month to month.  But you cannot skip a month and continue with the service.  If you skip a month, your service will be cancelled.  If you return, you must pay the set up fee again along with the first month's service.

How is my unit size determined?  Do I just tell you the number of consultants?
We base your unit size on the number listed online.

US Directors:  Using the My Business section of InTouch, on the At a Glance tab, there is a section showing the total, non-terminated consultants.  This is the number your service fee will be based upon.

My unit size just increased to over the next level amount.  Will my monthly fee also increase?
Every 3 months (corresponding with January, April, July, and October), your unit size will be re-evaluated.  Based upon that new number your service will be either increase, decrease or remain the same.  The new cost will be applied to the following month (February, May, August, and November).

Do you give a bonus for referring other Directors to the Virtual Assistant Service?
Absolutely.  To be eligible, you must be a Director currently using the Virtual Assistant Service. 

The director you refer cannot already be a customer of the Besteder Newsletter Service or any other service connected with either BeeVirtual or the Besteder Newsletter Service.

For EACH director you refer, we'll give you a $15 referral credit to your credit card!  

What happens if I get a mailing sent back to me?
There are times when that will happen.  Automation and human error at the Post Office can cause a mailing to be returned to you.  If that happens, notify us and simply put the mailing out to be picked up again.